We collect personal information such as your name, email address, postal address, phone number and payment information when you make a purchase or register for an account on our website. We also collect information about your browsing and purchasing habits on our website.
We use the information we collect to process your orders, provide customer service, improve our website and to send you promotional emails about our products and services. We may also use your information to personalize your shopping experience and to send you targeted marketing messages.
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who help us with our business operations. These service providers are bound by strict confidentiality agreements and are only permitted to use your information as necessary to provide the services they are contracted to perform.
You have the right to access, update, and delete your personal information at any time. You can also opt-out of receiving promotional emails from us by clicking the unsubscribe link at the bottom of any email.
We take the security of your personal information seriously and use industry-standard security measures to protect it. However, no data transmission over the internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.
1. We offer a refund for any unused, unwashed and undamaged shawls returned within 30 days of delivery.
2. Refunds will be processed within 7-10 business days of receiving the returned item.
3. We do not offer refunds or exchanges for custom or personalized orders.
4. If you receive a damaged item, please contact us immediately with a photo of the damage and we will process a refund or exchange.
5. We do not cover the cost of return shipping.
6. If you received a wrong item, please contact us immediately and we will process a refund or exchange.
7. We do not offer refunds or exchanges for items on sale or clearance.
8. We do not offer refunds or exchanges for items purchased through third-party sellers.
9. We do not offer refunds or exchanges for items purchased at a discounted price.
10. We do not offer refunds or exchanges for items purchased with a discount code.
11. We do not offer refunds or exchanges for items that have been worn or used.
12. We do not offer refunds or exchanges for items that have been washed or dry-cleaned.
13. We do not offer refunds or exchanges for items that have been altered in any way.
14. We do not offer refunds or exchanges for items that have been damaged by the customer.
15. We do not offer refunds or exchanges for items that have been lost in transit.
16. We do not offer refunds or exchanges for items that have been stolen after delivery.
17. We do not offer refunds or exchanges for items that have been returned without a valid RMA number.
18. We do not offer refunds or exchanges for items that have been returned without all original packaging and accessories.
19. We do not offer refunds or exchanges for items that have been returned without a valid proof of purchase.
20. We reserve the right to refuse any refund or exchange request that does not comply with our refund policy.
21. We reserve the right to modify our refund policy at any time without notice.
22. We are not responsible for any customs or import duties that may be charged on returned items.
23. We are not responsible for any lost or stolen packages during the return shipping process.
24. We recommend using a trackable and insured shipping method for all returns.
25. We recommend keeping a copy of the tracking number and shipping receipt for your records.
26. We recommend contacting us before returning any item to ensure that your return is processed smoothly.
27. We recommend inspecting the item carefully before making a purchase to ensure that it meets your expectations.
28. We value your satisfaction and will do our best to make sure that you are happy with your purchase.